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1. Delivery Arrangements

1.1 Delivery Terms

    • Free Delivery: Free delivery service is only applicable for orders over $600. For orders below $600, an additional delivery fee of $100 will be charged.

    • Delivery Range: The delivery service does not include outlying islands. An additional charge of $100 applies for Ma Wan and Tung Chung, while the fee for Discovery Bay is $300.

    • Delivery Time & Service: Generally, standard items ordered by customers can be delivered within seven to ten working days, depending on the delivery area (excluding bed frames). The delivery time for bed frames and custom-sized products is seven to fourteen working days. Boxed products will not include unpacking services.

    • Possible Delays: Some products may be delayed due to stock issues. If a No. 8 typhoon signal or above, black rainstorm warning, or other emergencies are in effect, delivery services will be suspended, and delivery dates will be rescheduled.

    • Change of Delivery Time: If customers need to change the delivery time, they must contact customer service by phone or email at least two working days before the scheduled delivery date. Otherwise, a $500 delivery fee will apply. The new delivery date must be at least three working days after the notification of the change.

    • Change of Delivery Time for Compressed or Boxed Products: To ensure products remain in optimal condition, any orders that include compressed or boxed delivery products must be rescheduled for delivery within three to seven working days after the original delivery date. If this period is exceeded, the order will be canceled, and the payment will be forfeited.

    • Delivery Deadline: Products requiring delivery must be accepted within three months from the date of order; otherwise, the order will be canceled, and the payment will be forfeited.

    • Specified Delivery Date or Time Slot: If a specified delivery date or time slot is requested, the customer must pay an administrative fee of $500.

    • Rescheduling Delivery: If for any reason the customer is unable to receive the delivery and needs to reschedule, a $500 administrative fee will apply. The new delivery date must be at least three working days after notification of the change.

    • Additional Charges: If the delivery location is not directly accessible, such as no elevator access or if the product is too large to be transported by elevator, or if the delivery truck cannot reach the delivery location, the customer must pay any additional transportation fees calculated by the delivery staff on-site.

    • Other Additional Charges:

(A) Standard Delivery (B) Special Delivery

Village Access Fee
  • $50 per 100m per item or box
    • If the distance from the parking location to the delivery destination is within 100 meters, a fee of $50 will be charged. If it exceeds 100 meters, the fee will be calculated by the delivery personnel based on the on-site situation.
  • $50 per 50m per item or box
    • If the distance from the parking location to the delivery destination is within 50 meters, a fee of $50 will be charged. If it exceeds 50 meters, the fee will be calculated by the delivery personnel based on the on-site situation.

Mattress Lifting Fee
  • Mattress Lifting Fee :
    Foam Mattress: $150-200 per floor per item
    Coil Mattress (54" wide or below): $300 per floor per item

Staircase Handling Fee

  • The staircase handling fee is calculated based on a seven-step staircase per floor, with even less than seven steps considered as one floor. The same applies to the lobby staircase, where even less than seven steps is considered as one floor. The charges per floor are as follows:

    • Mattresses (below 60" wide): $50
    • Mattresses (60" wide or above): $80
    • Bed frames/furniture: $100

  • The staircase handling fee is calculated based on a eight-step staircase per floor, with even less than eight steps considered as one floor. The same applies to the lobby staircase, where even less than eight steps is considered as one floor. The charges per floor are as follows:

    • Mattresses (below 48" wide): $150
    • Mattresses (48" wide or above): $200
    • Bed frames/closet/furniture: $200
    • Shoe cabinet/table: $200

*Each product page specifies whether the product is a general product or a specific product.


1.2 SF Express Delivery

  • For the purchase of two items or fewer of small-sized products (such as pillows and stress relief products), customers have the option to add $70 for SF Express delivery service.
  • After placing an order, the shipment will generally be dispatched within 5 to 10 days. The delivery will be handled by SF Express, and all delivery terms can be referred to on the SF Express official website. If there are any inquiries regarding the delivery status, please contact SF Express customer service directly.
  • The SF Express delivery service is only available for orders placed on the online store.

1.3 Third-party Delivery

  • Certain products (including pillows, stress relief products, and boxed items) will be delivered through third-party logistics.
  • Before shipment, we will make every effort to ensure the quality of the products and proper packaging. However, we cannot guarantee that the products will remain intact during the transportation process. Customers are responsible for all transportation risks. We will not be held liable for any damages or losses that occur during transportation.


2. In-store Pickup

Customers who make purchases on the SPA Supreme Online Store can choose to pick up their items at one of our six designated stores.

Designated Store Information:

        • SPA Supreme Wong Tai Sin Store
    Shop 112A, 1/F, Temple Mall South, No. 103 Ching Tak Street, Wong Tai Sin, Kowloon
    Phone: 2387 0113
    Opening Hours: 11:00 – 20:00

        • SPA Supreme Ka Tin Store
    Shop 213A, 2/F, Ka Tin Plaza, No.50 Ka Tin Road, Lam Tin, Kowloon
    Phone: 2894 9004
    Opening Hours: 11:00 – 20:00

        • SPA Supreme Nam Cheong V Walk Store
    Shop L2-5, V Walk, No. 28 Sham Mong Road, Sham Shui Po, Kowloon
    Phone: 2321 9433
    Opening Hours: 11:00 – 20:00

        • SPA Supreme Wo Che Store
    Shop 205, Wo Che Plaza, 3 Tak Hau Street, Sha Tin, New Territories 
    Phone: 2690 0701 
    Opening Hours: 11:00 – 20:00

        • SPA Supreme Tseung Kwan O TKO Gateway Store
    Shop W111, 1/F., West Wing, TKO Gateway, Tseung Kwan O, New Territories
    Phone: 2390 3555
    Opening Hours: 11:00 – 20:00

        • SPA Supreme Tin Shui Wai Store
    Shop S222, 2/F, T Town South, No. 30 Tin Wah Road, Tin Shui Wai, Yuen Long, NT 
    Phone: 2647 1088 
    Opening Hours: 11:00 – 20:00

     

    Process:

    1. Customers select their desired products and choose the in-store pickup option.

    2. After completing the payment, our staff will call the customer within 7 to 10 working days to arrange a pickup date.
      • For pre-sale items, customers will be contacted within 7 working days from the earliest shipping date.
      • Note: Customers must wait for the store's phone notification before going to pick up the items.
    1. Customers need to bring the order confirmation email to the selected store for pickup.

      • Items must be picked up within 7 days from the notification date. If not collected within this period, the order will be canceled, and the payment will be forfeited.

      *Working days do not include Saturdays, Sundays, and public holidays.

      *SPA Supreme reserves the right to interpret and revise the terms and conditions of this service without prior notice. The Chinese version of the terms and conditions shall prevail.