Warranty

Warranty Terms & Conditions

Mattress Series – Depends on the mattress model
Topper Series – Depends on the topper model
Fitness Series – 1 year structural maintenance

General Remarks

Not applied to bed frame series.
Warranty period starts from the date of delivery.
Free service would be provided in the first year and service charge would be charged from the second year.
Inspection and repair are being provided during the warranty period. Damage caused by misuse or not following the usage instructions would not be included in warranty services.
Service is not applicable to outlying islands. Extra HK$100 transportation cost is charged for Ma Wan and Tung Chung while HK$300 is charged for Discovery Bay.
Please present the purchase invoice and delivery note to our technicians upon each service, otherwise this warranty will be invalid.
Parts replacement service is not available.
Color of a foam model may change from time to time, however, does not affect its firmness.
Mattress size (Length, Width & Height) might have 2 cm difference, which is a normal condition.
Warranty covers under normal usage, if mattresses sag more than 1.5″ or above, customers can use a depreciated price to redeem another mattress of same model or grading. (Depreciation will be calculated in ratio of mattress used years to warranty years; Usage less than 1 year will be treated as 1 year.)
We will provide 3 years limited warranty to the topper content of specific foam. If you make a valid claim under the guarantee within 3 years from the date of delivery, we will provide you with an equivalent replacement topper subject to you paying a percentage of the original price of the topper as follows:
Year 1: 33% of original purchase price
Year 2 66% of original purchase price
Year 3: 99% of original purchase price

**All dates mentioned above are working days, weekends and public holidays are excluded.

**SPA SUPREME reserves the final right to interpret the terms and conditions herein. The Chinese version shall apply and prevail.