Warranty Terms & Conditions
Mattress Series – Depends on the mattress model
Topper Series – Depends on the topper model
Fitness Series – 1 year structural maintenance
- Not applied to bed frame series.
- Warranty period starts from the date of delivery.
- Free service would be provided in the first year and service charge would be charged from the second year.
- Inspection and repair are being provided during the warranty period. Damage caused by misuse or not following the usage instructions would not be included in warranty services.
- Service is not applicable to outlying islands. Extra HK$100 transportation cost is charged for Ma Wan and Tung Chung while HK$300 is charged for Discovery Bay.
- Please present the purchase invoice and delivery note to our technicians upon each service, otherwise this warranty will be invalid.
Parts replacement service is not available.
- Color of a foam model may change from time to time, however, does not affect its firmness.
- Mattress size (Length, Width & Height) might have 2 cm difference, which is a normal condition.
- Warranty covers under normal usage, if mattresses sag more than 1.5″ or above, customers can use a depreciated price to redeem another mattress of same model or grading. (Depreciation will be calculated in ratio of mattress used years to warranty years; Usage less than 1 year will be treated as 1 year.)
- We will provide 3 years limited warranty to the topper content of specific foam. If you make a valid claim under the guarantee within 3 years from the date of delivery, we will provide you with an equivalent replacement topper subject to you paying a percentage of the original price of the topper as follows:
Year 1: 33% of original purchase price
Year 2 66% of original purchase price
Year 3: 99% of original purchase price
Refund / Exchange Terms and Conditions
- No refund or exchange for all products (including regular size and custom-made items) once delivered
- No refund or exchange for all custom-made items once the order is confirmed.
- Amendment of regular size product shall be made via customer service hotline or email within 24 hours. Amendment required made after this period, $500 administration fee will be charged for each transaction.
- No exchange for all unpacked products or packing being damaged.
- A 2cm size difference is considered normal for mattresses, no exchange or refund will be made within this aforesaid standard.
**All dates mentioned above are working days, weekends and public holidays are excluded.
**SPA SUPREME reserves the final right to interpret the terms and conditions herein. The Chinese version shall apply and prevail.